Exciting Changes Ahead: Credit Union of Richmond System Upgrade!
Credit Union of Richmond is excited to announce an upcoming system upgrade aimed at enhancing our service delivery and operational efficiency. This significant initiative is designed to improve the member experience by providing more robust technology and streamlined processes.
Credit Union of Richmond is committed to providing our membership the best tools to keep you well-equipped in accomplishing all of your financial goals! By undergoing a system upgrade, we will be able to do just that.
We are committed to keeping our members informed throughout this process. The system upgrade will be completed in early 2026, and detailed updates will be provided via our website, multiple electronic channels, and in print over the next few months.
Core System Conversion FAQs:
Why is CURICH making this change?
This system upgrade is an important technological advancement for the Credit Union and for you as it provides improved security, enhanced services, and greater banking convenience. Upgrading to a newer technology provides us with a stronger, more reliable, and more efficient system today as well as the ability to improve into the future with more capable applications, better information security and allow our membership to utilize the tools they need to achieve their own financial goals.
How does the system upgrade benefit me?
Upgrading our software system and Online Banking solution will unlock a range of benefits, including increasing efficiency, improving your experience, and accessing innovative features. Ultimately, this will assist in providing you with the convenience and flexibility expected in today’s digital age.
Where can we receive the latest information on the system upgrade?
We encourage you to visit our system upgrade web page at https://curich.org/resources/system-upgrade often as this is where we will post any and all updates before, during and after the system upgrade.
Are you “Cruze” Ready?
As part of the system upgrade, we’re asking all members to review and update their contact information to ensure a smooth sail. Having your current address, phone number, and email on file means you won’t miss important updates, including:
- Changes to online banking and mobile app login
- Updated account features and services
- Notifications about potential service interruptions during the system upgrade
Update your information by logging into Online Banking or visit the branch and a crew member will assist you.
What should I do if I have any questions?
If you have questions, please call us at 804.355.9684 or email us at upgrade@curich.org.
Thank You…
We thank you in advance for your patience throughout the process and, as always, for your loyal membership.